Background Live Chat
Giving your applications the title of an entire Category of software is rather a bold move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market.” We’ll find out whether that’s true. Live Chat
It’s worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you need more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover if the real people and businesses that buy it are really happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools that you can use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk with customers and possible clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross-platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the greatest number of tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they are using shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared using a phone representative. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your group’s answers and assess how to improve your ceremony. Live Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. For this , you gain a substantial edge over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot manage, and lets you remove long queues while engaging customers with your quick answers. Its ticket management capability allows to supply tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that may be used to spot areas that may be improved and optimized. It is possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of agents to cover all chats. Clients may also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and control for example easily altering any portion of the chat window, both regarding appearances in addition to behaviour. You can even add your own social networking buttons so that your clients can reach your fan page straight from chat, and also customize agent profiles not just with names and titles but also with actual photos to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your own websites and you are good to go, permitting a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your internet business. Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees in the history she had been asking for a return policy. As he expects — she would like to return her sneakers. As it’s Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat because”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a positive feedback about business’s customer services.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s shop’s return policy. She wants an answer to her question when possible but she doesn’t like making calls. Fortunately, she can begin a chat with a live conversation representative. Jane types inside her question oblivious that Dave can see exactly what she is writing. As her query is quite a common one, Dave enters a previously saved material, so he does not have to write it on. Jane sends her message and within a second she gets a URL to the return policy along with a full explanation of steps she needs to take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open, pending, solved).
It is not the most affordable live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of obtaining a live chat program, I believe that they would need to look no more. Live Chat