Introduction 1 Chat
Giving your applications the name of an entire Category of software is quite a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We’ll figure out if that’s true. 1 Chat
It’s worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 a month. If you need more than just four topics and a full chat history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it is important not only to observe how experts assess it in their reviews, but also to find out whether the actual people and businesses that purchase it are actually satisfied with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a broad range of social media sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to converse with customers and potential clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capabilities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the greatest number of tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You can check whether they are using shopping cart, or abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared using a telephone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s answers and assess how to improve the service. 1 Chat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing platform built into the stage. For this alone, you gain a substantial advantage over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot handle, and lets you get rid of long queues while engaging customers with your quick answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to spot areas that may be improved and optimized. It’s possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of agents to pay for all chats. Clients may also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you greater flexibility and management for example readily altering any portion of the chat window, both in terms of appearances as well as behavior. You could even add your own social networking buttons so that your clients can reach your fan page straight from chat, and also personalize agent profiles not only with titles and names but also with actual photos to find the best results. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service that provides not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, allowing a real-time tool to participate and interact with your visitors or clients, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. 1 Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she was requesting a return policy. As he anticipates — she wants to return her shoes. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a positive comments about company’s customer service.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what is store’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Luckily, she is able to begin a chat with a live conversation agent. Jane types inside her question oblivious that Dave can already see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved material, therefore that he does not have to write it on. Jane sends her message and within a second she gets a link to the return policy and a full explanation of steps she needs to take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed monthly) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with different statuses (open, pending, solved).
It’s not the most affordable live chat applications but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would need to look no more. 1 Chat