Intro 24 Hour Live Chat Support
Giving your software the title of a whole Category of software is quite a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We’ll figure out if that’s true. 24 Hour Live Chat Support
It is worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you want more than just four themes and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out if the actual people and companies that buy it are really satisfied with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a broad selection of social media sites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you could use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk to customers and possible clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and probably the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they are using shopping cart, or abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared with a phone representative. The program can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s responses and assess how to improve your ceremony. 24 Hour Live Chat Support
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the platform. With this alone, you gain a substantial advantage over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and lets you remove lengthy queues while engaging customers with your quick replies. Its ticket management capacity allows to supply tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which can be used to identify areas which may be improved and optimized. It is possible to quantify chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of brokers to pay for all chats. Customers may also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and management for example easily changing any portion of the chat window, both in terms of appearances in addition to behaviour. You can even add your own social media buttons so that your clients can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with real photos to get the best results. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support that provides not only an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you are good to go, allowing a real-time tool to participate and interact with your customers or customers, and quantifying the results of those engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your internet business. 24 Hour Live Chat Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the background she was asking for a return policy. As he anticipates — she wants to return her shoes. As it is Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the chat because”yield”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what is store’s return policy. She needs an reply to her question when possible but she does not enjoy making calls. Luckily, she can begin a conversation with a live chat agent. Jane types in her question oblivious that Dave can already see what she’s writing. As her query is quite a common person, Dave enters a previously saved material, therefore that he does not need to write it over. Jane sends her message and within a second she receives a URL to the return policy and a full explanation of steps she needs to take. She completes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among those goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with different statuses (open, pending, solved).
It is not the cheapest live chat software but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I believe they would have to look no more. 24 Hour Live Chat Support