Introduction Active Chat
Giving your software the title of a whole Category of software is quite a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the market.” We are going to figure out if that’s true. Active Chat
It’s worth noting that unlike other suppliers in this area, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you need more than just four topics and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to observe how experts evaluate it in their reviews, but also to find out if the real people and companies which purchase it are really happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a wide selection of social networking websites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your team to talk with customers and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and probably the greatest number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check if they’re using shopping cart, or abandoning an order–and encourage them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s responses and evaluate how to improve the service. Active Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing platform built into the platform. For this alone, you gain a significant edge over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging customers with your quick replies. Its ticket management capability allows to source tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that may be used to identify areas that may be optimized and improved. It’s possible to measure chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you adjust the number of brokers to cover all chats. Customers may also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and control such as readily altering any part of the chat window, both regarding appearances in addition to behaviour. You could even add your own social networking buttons so that your clients can reach your lover page directly from discussion, and also customize agent profiles not only with names and titles but also with real photos to find the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not only an efficient and reliable communications platform along with your clients, but also goals and sales tracker. Embedding a couple lines of code onto your own websites and you are good to go, permitting a real-time instrument to engage and interact with your visitors or customers, and measuring the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Active Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she was requesting a return policy. As he expects — she wants to reunite her shoes. As it is Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a positive feedback about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what is shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Luckily, she is able to begin a conversation with a live conversation representative. Jane types in her question unaware that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved message, therefore he doesn’t need to write it on. Jane sends her message and within a second she receives a link to the return coverage along with a complete explanation of steps she should take. She finishes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with different statuses (open( pending( solved).
It’s not the most affordable live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe they would need to look no further. Active Chat