Intro Ampbox Livechat
Giving your software the name of a whole Category of applications is quite a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market.” We are going to figure out whether that is true. Ampbox Livechat
It is worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. Should you want more than just four topics and a complete chat history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a job scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to discover if the real people and companies which buy it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad range of social media sites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to converse with clients and possible customers directly on your websites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and likely the most tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check if they are using shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The software can quickly create reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s answers and evaluate how to improve your ceremony. Ampbox Livechat
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing platform built into the platform. With this , you gain a substantial edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot manage, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that can be used to spot areas that can be optimized and improved. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you correct the number of brokers to pay for all chats. Customers can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and management such as easily changing any portion of the chat window, both regarding appearances as well as behavior. You could even add your own social networking buttons so that your clients can reach your fan page straight from chat, and even personalize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code onto your own sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your internet business. Ampbox Livechat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees in the history she was asking for a return policy. As he expects — she would like to return her sneakers. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Features: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a chat with a live conversation agent. Jane types in her question oblivious that Dave can see what she’s writing. As her query is quite a common person, Dave enters a previously saved message, so that he does not have to write it over. Jane sends her message and within a second she gets a URL to the return coverage and a full explanation of steps she should take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for full-time support staff
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your group with various statuses (open, pending, solved).
It’s not the most affordable live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would need to look no more. Ampbox Livechat