Intro Apex Chat
Giving your applications the title of an entire Category of software is quite a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the market.” We’ll find out if that’s true. Apex Chat
It’s worth noting that unlike other suppliers in this area, LiveChat invoices you per concurrent user. That means one chair may be used by numerous agents, which can be very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you want more than just four topics and a full discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to find out if the actual people and companies that purchase it are really happy with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your team to converse with clients and potential clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the greatest tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they’re using shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team representative can talk to more people in less time compared using a telephone representative. The software can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your team’s responses and assess how to improve the ceremony. Apex Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the stage. With this alone, you gain a significant edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot manage, and lets you remove lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to supply tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which may be used to spot areas which may be optimized and improved. It is possible to measure chat duration, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the amount of brokers to cover all chats. Customers can also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and control such as readily changing any part of the chat window, both in terms of appearances in addition to behavior. You could even add your personal social networking buttons so your clients can reach your fan page directly from chat, and also customize agent profiles not just with titles and names but also with actual photographs to find the best results. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and service providing you not only an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you’re good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Apex Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she wants to return her shoes. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Features: discussion background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a positive feedback about company’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what is shop’s return policy. She wants an answer to her question when possible but she does not like making calls. Luckily, she is able to start a chat with a live chat representative. Jane types in her question unaware that Dave can already see exactly what she is writing. As her question is quite a common one, Dave enters a previously saved message, so he does not have to write it over. Jane sends her message and inside a second she gets a URL to the return coverage and a complete explanation of steps she needs to take. She completes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re surprised that in comparison to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending( solved).
It is not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of obtaining a live chat program, I believe that they would need to look no further. Apex Chat