Intro Bobbin Chat
Giving your applications the name of an entire Category of applications is rather a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the market” We are going to find out whether that’s true. Bobbin Chat
It’s worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one chair may be used by multiple agents, which is particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you want more than only four themes and a complete discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it’s important not just to see how experts assess it in their reviews, but also to find out whether the actual people and companies which purchase it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you could use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with clients and possible customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and probably the greatest tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team representative can talk to more people in less time when compared with a telephone agent. The software can quickly generate reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your group’s answers and assess how to improve your service. Bobbin Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. With this alone, you acquire a substantial advantage over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t manage, and allows you to remove long queues while engaging clients with your fast replies. Its ticket management capacity allows to supply tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which may be used to identify areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can enable you to adjust the number of agents to pay for all chats. Clients can also find the amount of chats, achieved goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and control such as readily altering any portion of the chat window, both regarding appearances in addition to behavior. You can even add your own social media buttons so that your clients can reach your fan page directly from discussion, and even personalize agent profiles not just with names and titles but also with real photographs to find the best results. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform with your customers, but also aims and revenue tracker. Embedding a couple lines of code on your own websites and you are good to go, permitting a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. Bobbin Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees at the background that she had been requesting a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the chat as”return”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a positive feedback about business’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what is store’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she is able to begin a conversation with a live chat representative. Jane types inside her question oblivious that Dave can see exactly what she’s writing. As her query is quite a common one, Dave enters a previously saved material, so that he doesn’t have to write it on. Jane sends her message and within a second she gets a URL to the return policy and a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed monthly) Ideal for full-time assistance staff
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the cheapest live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would have to look no further. Bobbin Chat