Giving your software the name of an entire Category of applications is rather a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the market” We’ll figure out whether that is true. Boldchat
It’s worth noting that unlike other providers in this space, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which can be particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you want more than just four topics and a full chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not just to observe how experts evaluate it in their reviews, but also to find out whether the actual people and businesses which buy it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a broad selection of social networking sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to talk to customers and possible clients directly on your websites and in real time.
There are three Major components of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Abilities, and probably the most tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You can check if they are using shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time compared with a telephone representative. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your group’s responses and assess how to improve your ceremony. Boldchat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. With this , you gain a significant edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot handle, and lets you get rid of long queues while engaging clients with your fast replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to spot areas that can be optimized and improved. It is possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can help you correct the number of agents to cover all chats. Clients can also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and management such as easily altering any portion of the chat window, both in terms of looks in addition to behavior. You can also add your personal social networking buttons so that your customers can reach your lover page directly from chat, and also personalize agent profiles not only with titles and names but also with real photographs to get the best outcomes. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and service providing you not only an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time tool to engage and interact with your visitors or customers, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your internet business. Boldchat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the background that she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a positive comments about business’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what is shop’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat agent. Jane types in her question oblivious that Dave can see exactly what she’s writing. As her query is rather a common one, Dave enters a previously saved material, therefore he does not need to write it on. Jane sends her message and within a second she receives a URL to the return policy and a full explanation of steps she should take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would need to look no more. Boldchat