Background By2 Livechat
Giving your applications the title of an entire Category of software is quite a daring move. Their title”LiveChat” clearly sends a message out:”we would like to shape the market.” We’ll find out if that is true. By2 Livechat
It’s worth noting that unlike other providers within this space, LiveChat invoices you a concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you need more than only four topics and a full chat history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to observe how experts assess it in their reviews, but also to find out whether the real people and companies which buy it are really satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk to customers and potential clients directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and likely the greatest number of tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check if they are using shopping cart, or even abandoning an order–and invite them to talk in case they do. Your helpdesk team agent can talk to more people in less time when compared with a telephone representative. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the rate of your team’s responses and assess how to improve the service. By2 Livechat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the stage. With this alone, you acquire a substantial edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and lets you get rid of long queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to identify areas that can be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can enable you to adjust the number of brokers to cover all chats. Customers can also see the number of chats, attained goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as easily changing any portion of the chat window, both regarding appearances as well as behavior. You can also add your own social media buttons so your clients can reach your fan page straight from discussion, and also customize agent profiles not only with names and titles but also with real photographs to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and service providing you not only an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. By2 Livechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the background she was asking for a return policy. As he expects — she would like to return her shoes. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about business’s customer service.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what is store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she can begin a chat with a live chat representative. Jane types inside her question unaware that Dave can see what she is writing. As her query is rather a common one, Dave enters a previously saved message, so that he does not have to write it over. Jane sends her message and within a second she gets a link to the return policy along with a full explanation of steps she should take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It’s not the cheapest live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would need to look no more. By2 Livechat