Background Canadream Livechat
Giving your applications the title of a whole Category of applications is quite a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace ” We are going to figure out if that’s true. Canadream Livechat
It is worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. If you want more than just four topics and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to see how experts assess it in their reviews, but also to discover whether the actual people and companies that buy it are really satisfied with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your team to converse to clients and potential customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and likely the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check whether they are utilizing shopping cart, or abandoning an order–and invite them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared using a phone representative. The program can quickly generate reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s responses and evaluate how to improve your ceremony. Canadream Livechat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing system built into the stage. For this alone, you acquire a substantial edge over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t handle, and allows you to get rid of long queues while engaging clients with your fast replies. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to identify areas which can be optimized and improved. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you correct the amount of agents to cover all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management such as readily changing any portion of the chat window, both regarding looks as well as behavior. You can even add your personal social networking buttons so that your clients can reach your lover page directly from discussion, and also personalize agent profiles not only with titles and names but also with real photographs to find the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform with your clients, but also aims and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and measuring the results of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Canadream Livechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the history that she was requesting a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the conversation because”yield”.
Features: chat history, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to begin a conversation with a live chat representative. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her query is rather a common one, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and inside a second she gets a link to the return coverage and a full explanation of steps she should take. She completes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your team with different statuses (open, pending( solved).
It’s not the cheapest live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would need to look no more. Canadream Livechat