Introduction Chat Alive
Giving your software the name of an entire Category of applications is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the market” We are going to find out if that’s true. Chat Alive
It’s worth noting that unlike other providers within this space, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 per month. Should you need more than only four themes and a complete chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to find out whether the actual people and companies which purchase it are really happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad range of social networking sites. The information is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to converse with clients and potential customers directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and probably the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You can check whether they’re utilizing shopping cart, or even abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can talk to more people in less time when compared with a phone agent. The program can quickly create reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your group’s responses and assess how to improve your service. Chat Alive
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the stage. For this alone, you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone cannot manage, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to spot areas that may be improved and optimized. It is possible to measure chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you adjust the amount of agents to pay for all chats. Customers can also see the number of chats, attained goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and management for example readily changing any part of the chat window, both regarding looks as well as behavior. You can even add your personal social media buttons so that your clients can reach your lover page directly from discussion, and also customize agent profiles not only with titles and names but also with real photographs to find the best outcomes. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your websites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or clients, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Chat Alive
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees at the history she had been requesting a return policy. As he expects — she wants to return her shoes. As it is Simon who deals with returns, Dave transports Jane into Simon. Dave also tags the chat as”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a positive feedback about business’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what is shop’s return policy. She wants an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she can begin a conversation with a live conversation agent. Jane types inside her question unaware that Dave can see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved material, so that he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return coverage along with a full explanation of steps she should take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with different statuses (open( pending( solved).
It is not the cheapest live chat software but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe they would have to look no further. Chat Alive