Introduction Chat Me
Giving your software the name of a whole Category of software is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the market” We are going to find out if that is true. Chat Me
It is worth noting that unlike other suppliers within this space, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you want more than only four themes and a full discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you create a decision to buy Live Chat Software it’s important not just to observe how pros evaluate it in their reviews, but also to find out whether the real people and businesses that purchase it are actually satisfied with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk to clients and possible clients directly on your sites and in real time.
There are three Major components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check if they are utilizing shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your team’s responses and assess how to improve the service. Chat Me
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. For this , you gain a substantial edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of lengthy queues while engaging customers with your quick answers. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that may be used to identify areas that can be improved and optimized. It’s possible to measure chat length, first response times, and queued visitors. These reports, together with staffing forecast, can help you correct the number of agents to cover all chats. Customers may also see the number of chats, attained goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and management such as readily changing any portion of the chat window, both in terms of appearances as well as behaviour. You could also add your own social networking buttons so your customers can reach your fan page directly from chat, and even customize agent profiles not just with names and titles but also with real photographs to get the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support that provides not just an efficient and reliable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code onto your own websites and you are good to go, allowing a real-time tool to engage and interact with your customers or customers, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your internet business. Chat Me
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees in the background she had been requesting a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about company’s customer services.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s store’s return policy. She needs an reply to her question when possible but she doesn’t like making calls. Luckily, she can begin a chat with a live chat agent. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her question is quite a common one, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and within a second she gets a link to the return policy along with a complete explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with different statuses (open( pending, solved).
It is not the cheapest live chat applications but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of obtaining a live chat software, I believe they would need to look no more. Chat Me