Background Chat Robot
Giving your software the name of a whole Category of applications is rather a daring move. Their title”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We are going to find out whether that’s true. Chat Robot
It’s worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one chair may be used by multiple agents, which can be very advantageous if your team works in changes.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. Should you need more than only four themes and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to observe how pros assess it in their reviews, but also to discover if the real people and companies which buy it are really happy with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad selection of social networking sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools which you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk with clients and possible clients directly on your sites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and probably the greatest number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they are using shopping cart, or abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared using a phone representative. The software can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your team’s responses and assess how to improve your ceremony. Chat Robot
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing system built into the stage. For this , you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t manage, and lets you get rid of lengthy queues while engaging clients with your quick answers. Its ticket management capacity allows to source tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that can be used to identify areas that can be optimized and improved. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, along with staffing prediction, can help you adjust the amount of brokers to cover all chats. Customers can also see the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and management such as easily changing any portion of the chat window, both in terms of appearances in addition to behaviour. You can also add your own social networking buttons so that your clients can reach your lover page straight from discussion, and even personalize agent profiles not only with titles and names but also with actual photographs to find the best results. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and support providing you not only an efficient and dependable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, allowing a real-time instrument to engage and interact with your customers or customers, and quantifying the results of those participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your online business. Chat Robot
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees in the history she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Features: chat history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about business’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to begin a conversation with a live conversation agent. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved message, so he does not need to write it on. Jane sends her message and inside a second she gets a URL to the return coverage and a full explanation of steps she should take. She finishes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of obtaining a live chat program, I believe they would need to look no further. Chat Robot