Background Computer Help Live Chat
Giving your software the title of a whole Category of applications is quite a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the market” We are going to find out whether that’s true. Computer Help Live Chat
It is worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one seat can be used by multiple agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. If you need more than just four topics and a full discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it is important not just to see how pros assess it in their reviews, but also to find out whether the actual people and companies that buy it are actually satisfied with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide selection of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you can use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to customers and potential customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and probably the greatest number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they are using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared using a phone representative. The program can quickly generate reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s responses and assess how to improve the service. Computer Help Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. For this , you gain a significant advantage over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and allows you to remove lengthy queues while engaging customers with your quick answers. Its ticket management capability allows to supply tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to spot areas which can be improved and optimized. It is possible to measure chat duration, first reaction times, and queued visitors. These reports, along with staffing prediction, can enable you to adjust the amount of brokers to cover all chats. Clients may also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control such as readily changing any portion of the chat window, both regarding appearances in addition to behaviour. You could also add your own social media buttons so that your clients can reach your fan page directly from chat, and also customize agent profiles not just with names and titles but also with real photographs to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not only an efficient and reliable communications platform with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own websites and you are good to go, permitting a real-time tool to participate and interact with your visitors or clients, and quantifying the results of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and functionality for your online business. Computer Help Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees in the history that she had been requesting a return policy. As he expects — she would like to return her sneakers. As it is Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a favorable comments about business’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She wants an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved material, therefore that he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return policy and a full explanation of steps she needs to take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with different statuses (open, pending, solved).
It’s not the most affordable live chat applications but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of acquiring a live chat software, I believe they would need to look no more. Computer Help Live Chat