Introduction Customer Service Chat App
Giving your software the title of a whole Category of software is quite a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We are going to figure out whether that is true. Customer Service Chat App
It is worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one seat can be used by numerous agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. Should you need more than just four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to find out if the real people and businesses which buy it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide selection of social media websites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to talk with clients and potential clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check if they are using shopping cart, or abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time compared with a telephone representative. The program can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the speed of your team’s answers and assess how to improve the ceremony. Customer Service Chat App
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing platform built into the platform. With this , you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t handle, and lets you remove long queues while engaging clients with your quick answers. Its ticket management capability allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to identify areas which can be improved and optimized. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing forecast, can enable you to adjust the amount of brokers to pay for all chats. Clients can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and control for example readily altering any part of the chat window, both regarding appearances as well as behavior. You could also add your own social networking buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not only with titles and names but also with actual photographs to get the best results. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and support providing you not only an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your websites and you’re good to go, allowing a real-time tool to participate and interact with your visitors or clients, and measuring the results of these engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Customer Service Chat App
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees at the history that she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation because”return”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what is shop’s return policy. She wants an answer to her question when possible but she doesn’t enjoy making calls. Luckily, she is able to start a chat with a live chat agent. Jane types in her question unaware that Dave can see exactly what she’s writing. As her query is quite a common one, Dave enters a previously saved message, therefore he does not have to write it over. Jane sends her message and within a second she gets a URL to the return coverage and a complete explanation of steps she needs to take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open, pending, solved).
It’s not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat software, I believe that they would need to look no further. Customer Service Chat App