Introduction Download Livechat
Giving your software the name of an entire Category of software is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We are going to figure out if that’s true. Download Livechat
It’s worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you want more than just four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to observe how experts evaluate it in their reviews, but also to discover whether the real people and companies that buy it are actually satisfied with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your staff to talk with clients and potential clients directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the most number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they’re using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared with a phone representative. The program can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and evaluate how to improve the service. Download Livechat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. For this alone, you gain a significant advantage over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and allows you to get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which may be used to identify areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you adjust the number of brokers to pay for all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and management such as readily altering any part of the chat window, both regarding looks as well as behavior. You can also add your own social networking buttons so your customers can reach your fan page straight from chat, and even customize agent profiles not just with names and titles but also with real photographs to find the best outcomes. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service that provides not only an efficient and reliable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code on your own websites and you are good to go, allowing a real-time tool to engage and interact with your customers or customers, and quantifying the results of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Download Livechat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the background she was asking for a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the conversation because”yield”.
Features: chat background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about company’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s store’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she can start a conversation with a live chat agent. Jane types inside her question unaware that Dave can see what she is writing. As her query is rather a common one, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and inside a second she gets a URL to the return policy along with a full explanation of steps she should take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time assistance staff
Company Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open( pending, solved).
It’s not the most affordable live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would have to look no more. Download Livechat