Intro Easy Chat
Giving your software the title of a whole Category of software is rather a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace ” We’ll find out if that is true. Easy Chat
It is worth noting that unlike other providers in this area, LiveChat invoices you a concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a full discussion history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are really satisfied with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a broad selection of social networking sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your team to talk to clients and potential customers directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Abilities, and likely the greatest tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re using shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared using a telephone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s responses and evaluate how to improve the ceremony. Easy Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. With this , you acquire a significant edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot manage, and lets you get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which can be used to spot areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the amount of agents to cover all chats. Customers may also see the number of chats, achieved goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and management for example easily changing any part of the chat window, both regarding appearances in addition to behaviour. You could even add your own social networking buttons so that your clients can reach your fan page straight from chat, and even customize agent profiles not just with titles and names but also with real photos to find the best results. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and reliable communications platform along with your clients, but also goals and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and quantifying the results of these participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Easy Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees at the history that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a positive comments about business’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what’s store’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she can start a chat with a live chat agent. Jane types in her question unaware that Dave can see what she is writing. As her query is rather a common one, Dave enters a previously saved message, therefore he does not have to write it on. Jane sends her message and within a second she gets a link to the return coverage along with a complete explanation of steps she needs to take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed yearly ) Ideal for fulltime assistance team
Company Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of acquiring a live chat program, I believe that they would have to look no more. Easy Chat