Background Free Chat
Giving your applications the name of an entire Category of software is quite a daring move. Their name”LiveChat” certainly sends a message out:”we want to shape the market.” We are going to figure out whether that is true. Free Chat
It’s worth noting that unlike other suppliers in this space, LiveChat invoices you a concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you want more than only four themes and a full discussion history, you should have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover if the actual people and companies that purchase it are actually satisfied with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat testimonials across a wide selection of social networking sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk with clients and possible customers directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and probably the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared with a telephone agent. The software can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and assess how to improve the service. Free Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. For this , you gain a significant edge over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and allows you to remove long queues while engaging clients with your fast answers. Its ticket management capability allows to supply tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to spot areas which may be optimized and improved. It’s possible to quantify chat length, first response times, and queued visitors. These reports, along with staffing forecast, can help you correct the amount of brokers to cover all chats. Customers may also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and management for example readily changing any portion of the chat window, both in terms of appearances in addition to behaviour. You can also add your own social networking buttons so that your clients can reach your lover page directly from discussion, and also customize agent profiles not only with names and titles but also with actual photographs to get the best results. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and support providing you not only an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own websites and you’re good to go, permitting a real-time instrument to participate and interact with your customers or customers, and quantifying the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your internet business. Free Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she had been requesting a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ action on the site. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is shop’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she can begin a chat with a live chat representative. Jane types in her question oblivious that Dave can see what she’s writing. As her query is rather a common one, Dave enters a previously saved message, so that he does not have to write it on. Jane sends her message and within a second she gets a URL to the return coverage and a complete explanation of steps she should take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time assistance staff
Company Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open, pending( solved).
It is not the most affordable live chat software but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would need to look no further. Free Chat