Intro Free Chat Tool
Giving your software the title of a whole Category of applications is quite a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the market.” We’ll figure out whether that’s true. Free Chat Tool
It is worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you want more than only four topics and a full discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not just to observe how experts assess it in their reviews, but also to find out if the real people and businesses which buy it are really satisfied with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad selection of social media websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse to clients and potential clients directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the greatest tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You can check whether they’re using shopping cart, or abandoning an order–and invite them to chat in case they do. Your helpdesk team representative can talk to more people in less time when compared using a telephone agent. The program can quickly create reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s answers and assess how to improve the ceremony. Free Chat Tool
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. For this , you acquire a significant edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot manage, and lets you get rid of lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which can be used to identify areas which can be optimized and improved. It is possible to measure chat duration, first reaction times, and queued visitors. These reports, along with staffing prediction, can enable you to adjust the number of brokers to cover all chats. Customers can also find the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example easily altering any part of the chat window, both regarding appearances in addition to behaviour. You could also add your own social media buttons so that your clients can reach your fan page straight from chat, and even personalize agent profiles not just with titles and names but also with actual photos to find the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support providing you not just an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a few lines of code on your websites and you are good to go, permitting a real-time tool to participate and interact with your visitors or customers, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anywhere, anytime global access and functionality for your internet business. Free Chat Tool
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees at the history that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the chat because”return”.
Features: chat background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about company’s customer service.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is store’s return policy. She needs an answer to her question when possible but she does not enjoy making calls. Luckily, she is able to start a conversation with a live chat representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she receives a link to the return policy along with a complete explanation of steps she needs to take. She completes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed monthly) Ideal for full-time support team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our website before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your team with various statuses (open, pending, solved).
It’s not the cheapest live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I believe that they would need to look no more. Free Chat Tool