Background Free Live Chat Service
Giving your software the name of a whole Category of software is rather a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market.” We’ll find out whether that is true. Free Live Chat Service
It is worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one seat can be used by multiple agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you need more than only four topics and a full chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
Click here to sign up for your LiveChat free trial
User Delight
We know that when you create a decision to buy Live Chat Software it is important not only to see how pros assess it in their reviews, but also to find out if the actual people and companies which purchase it are really satisfied with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm�”� that collects customer testimonials, comments and LiveChat reviews across a broad selection of social networking sites. The data is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
What’s LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools that you could use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to talk with customers and possible clients directly on your websites and in real time.
There are three Major components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross-platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of attributes and Abilities, and probably the most tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared using a telephone agent. The software can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the rate of your group’s responses and assess how to improve your service. Free Live Chat Service
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. For this alone, you acquire a significant advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and allows you to get rid of long queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
Team management
LiveChat Delivers a wide range of negotiation and ticket Reports which may be used to spot areas that may be improved and optimized. It’s possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can enable you to adjust the amount of agents to cover all chats. Customers may also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
Intensive customization
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management such as easily altering any part of the chat window, both in terms of appearances as well as behaviour. You can even add your personal social networking buttons so that your clients can reach your lover page straight from chat, and also personalize agent profiles not just with titles and names but also with real photos to get the best results. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform along with your customers, but also aims and sales tracker. Embedding a few lines of code onto your own sites and you are good to go, permitting a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Free Live Chat Service
Click here to subscribe to your LiveChat free trial
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees in the background she had been requesting a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the chat as”return”.
Features: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can see exactly what she’s writing. As her query is rather a common person, Dave enters a previously saved material, therefore he does not have to write it on. Jane sends her message and inside a second she gets a link to the return policy and a full explanation of steps she needs to take. She finishes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat Subscriptions
LiveChat provides the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
Summary
LiveChat is among the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open( pending, solved).
It is not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of acquiring a live chat program, I think they would have to look no more. Free Live Chat Service
Click here to sign up for your LiveChat free trial