Intro Free Live Chat Software For Websites Download
Giving your applications the name of an entire Category of software is quite a bold move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We’ll figure out if that is true. Free Live Chat Software For Websites Download
It is worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 a month. Should you need more than only four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to find out if the real people and businesses which purchase it are actually happy with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat testimonials across a wide selection of social networking sites. The data is then presented in an easy to digest form showing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools which you can use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse to customers and potential customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and likely the greatest number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You can check if they’re using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your team’s answers and assess how to improve your service. Free Live Chat Software For Websites Download
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. For this , you acquire a significant advantage over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and allows you to remove long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the number of brokers to cover all chats. Customers can also find the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control such as easily changing any portion of the chat window, both in terms of looks as well as behaviour. You can even add your personal social networking buttons so that your clients can reach your fan page directly from discussion, and even personalize agent profiles not only with titles and names but also with real photos to find the best results. Further, you get to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service providing you not just an efficient and reliable communications platform along with your clients, but also goals and sales tracker. Embedding a couple lines of code onto your own sites and you are good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of those participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anywhere, anytime global access and operation for your online business. Free Live Chat Software For Websites Download
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the history that she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what’s shop’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Fortunately, she is able to begin a conversation with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she is writing. As her question is quite a common person, Dave enters a previously saved message, therefore that he does not have to write it on. Jane sends her message and inside a second she receives a URL to the return policy and a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open( pending( solved).
It’s not the cheapest live chat applications but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe they would have to look no further. Free Live Chat Software For Websites Download