Introduction Free Live Help
Giving your applications the name of an entire Category of software is rather a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We’ll find out whether that is true. Free Live Help
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one seat can be used by numerous agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. Should you want more than only four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We know that when you create a decision to buy Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to find out if the actual people and businesses that purchase it are actually satisfied with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social media websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your team to converse to customers and possible clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator program has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they’re using shopping cart, or even abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team representative can talk to more people in less time compared using a phone agent. The software can quickly create reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the rate of your team’s answers and evaluate how to improve your service. Free Live Help
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing system built into the stage. For this , you gain a substantial edge over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t manage, and lets you get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to spot areas that can be optimized and improved. It is possible to measure chat length, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of agents to cover all chats. Customers can also see the number of chats, achieved goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and control for example easily altering any part of the chat window, both regarding looks as well as behaviour. You could even add your own social media buttons so your customers can reach your fan page straight from chat, and even customize agent profiles not only with names and titles but also with real photos to find the best outcomes. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and service that provides not only an efficient and dependable communications platform with your customers, but also aims and sales tracker. Embedding a few lines of code onto your sites and you are good to go, permitting a real-time tool to engage and interact with your customers or clients, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime global access and functionality for your internet business. Free Live Help
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees in the background she had been requesting a return policy. As he expects — she would like to reunite her sneakers. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what is store’s return policy. She wants an answer to her question as soon as possible but she does not enjoy making calls. Luckily, she is able to begin a chat with a live chat agent. Jane types inside her question oblivious that Dave can see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and within a second she gets a URL to the return policy and a complete explanation of steps she needs to take. She finishes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open, pending( solved).
It’s not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I think that they would need to look no further. Free Live Help