Introduction Free Live Support Chat Software
Giving your applications the name of an entire Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We’ll figure out if that is true. Free Live Support Chat Software
It’s worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you need more than only four themes and a full discussion history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We know that when you make a decision to buy Live Chat Software it is important not just to see how experts evaluate it in their reviews, but also to find out if the actual people and businesses that buy it are really satisfied with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a broad range of social media sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse to clients and possible customers directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and likely the greatest number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check if they are using shopping cart, or even abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared using a phone representative. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s responses and evaluate how to improve the ceremony. Free Live Support Chat Software
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing system built into the stage. With this alone, you acquire a significant edge over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and allows you to remove lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to spot areas that can be optimized and improved. It is possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can enable you to adjust the amount of brokers to pay for all chats. Customers can also find the amount of chats, achieved goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and management such as easily altering any part of the chat window, both regarding looks in addition to behaviour. You could even add your personal social networking buttons so that your customers can reach your lover page directly from chat, and also personalize agent profiles not only with names and titles but also with actual photographs to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform along with your clients, but also goals and sales tracker. Embedding a few lines of code on your own websites and you are good to go, permitting a real-time tool to engage and interact with your visitors or clients, and quantifying the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Free Live Support Chat Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees at the history she was requesting a return policy. As he expects — she would like to reunite her sneakers. As it’s Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live chat agent. Jane types in her question oblivious that Dave can see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved message, so he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return coverage along with a full explanation of steps she should take. She completes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime support team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending, solved).
It’s not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would have to look no more. Free Live Support Chat Software