Introduction Free Live Support Software
Giving your applications the title of an entire Category of applications is quite a bold move. Their title”LiveChat” clearly sends a message out:”we would like to shape the market.” We are going to find out whether that’s true. Free Live Support Software
It is worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which can be very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you want more than just four topics and a full discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We know that when you create a decision to buy Live Chat Software it is important not just to see how pros assess it in their reviews, but also to discover whether the real people and companies that buy it are actually satisfied with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad selection of social media sites. The information is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you can use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to talk to customers and possible customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the most tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You can check if they are utilizing shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared with a phone representative. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the rate of your team’s responses and evaluate how to improve your ceremony. Free Live Support Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing system built into the stage. For this , you acquire a significant edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot handle, and allows you to remove lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you adjust the amount of agents to pay for all chats. Customers may also see the amount of chats, attained goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control for example readily changing any portion of the chat window, both regarding appearances as well as behavior. You could also add your own social networking buttons so that your customers can reach your fan page straight from discussion, and also customize agent profiles not only with titles and names but also with actual photographs to find the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and service that provides not just an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own websites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or customers, and measuring the results of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Free Live Support Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees in the background she had been asking for a return policy. As he anticipates — she would like to return her shoes. As it is Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a favorable comments about company’s customer services.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is store’s return policy. She needs an answer to her question as soon as possible but she does not like making calls. Luckily, she is able to begin a chat with a live chat agent. Jane types inside her question unaware that Dave can see what she’s writing. As her query is quite a common person, Dave enters a previously saved message, so he doesn’t have to write it over. Jane sends her message and inside a second she receives a link to the return coverage and a complete explanation of steps she should take. She completes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for full-time support staff
Business Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is among the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with different statuses (open( pending( solved).
It is not the most affordable live chat applications but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe they would have to look no further. Free Live Support Software