Introduction Free Live Technical Support Chat
Giving your software the name of an entire Category of software is quite a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace ” We’ll find out whether that’s true. Free Live Technical Support Chat
It’s worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. Should you need more than just four themes and a complete discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to find out whether the real people and businesses that purchase it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social networking sites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk to customers and potential customers directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and likely the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check if they are utilizing shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team agent can speak to more people in less time compared using a phone agent. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s answers and assess how to improve the service. Free Live Technical Support Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. For this alone, you gain a substantial edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t manage, and lets you remove long queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to identify areas which may be improved and optimized. It is possible to quantify chat duration, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of agents to cover all chats. Customers may also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control for example easily altering any portion of the chat window, both regarding appearances as well as behavior. You can even add your personal social media buttons so your customers can reach your lover page straight from chat, and also personalize agent profiles not only with titles and names but also with actual photos to find the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your websites and you are good to go, allowing a real-time tool to participate and interact with your visitors or clients, and measuring the outcomes of those participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your internet business. Free Live Technical Support Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees at the background she was asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a favorable comments about business’s customer service.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what is shop’s return policy. She wants an answer to her question when possible but she does not like making calls. Fortunately, she is able to begin a conversation with a live conversation agent. Jane types in her question unaware that Dave can see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she receives a URL to the return coverage and a complete explanation of steps she needs to take. She completes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed monthly) Ideal for full-time assistance staff
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe that they would have to look no more. Free Live Technical Support Chat