Background Godaddy Chat Support
Giving your applications the name of a whole Category of applications is quite a bold move. Their title”LiveChat” certainly sends out a message:”we want to shape the market.” We’ll find out if that is true. Godaddy Chat Support
It is worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one seat may be used by numerous agents, which can be particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. If you need more than just four themes and a full chat history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not only to see how experts assess it in their reviews, but also to find out if the actual people and companies which buy it are actually satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your team to talk to clients and potential customers directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and likely the most tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your visitors in real time. You can check if they’re utilizing shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone representative. The software can quickly create reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the speed of your team’s responses and evaluate how to improve the service. Godaddy Chat Support
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the stage. For this , you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t handle, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to identify areas which can be improved and optimized. It’s possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the amount of agents to cover all chats. Clients may also see the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and control for example easily altering any part of the chat window, both regarding appearances as well as behavior. You can also add your own social networking buttons so your customers can reach your fan page straight from discussion, and even customize agent profiles not just with names and titles but also with real photos to find the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and service providing you not just an efficient and reliable communications platform with your clients, but also aims and sales tracker. Embedding a few lines of code on your sites and you are good to go, permitting a real-time tool to participate and interact with your customers or customers, and measuring the results of these participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime global access and operation for your internet business. Godaddy Chat Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees in the background she was asking for a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Features: chat history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the site. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a positive comments about business’s customer services.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what is shop’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Luckily, she can begin a conversation with a live chat agent. Jane types inside her question oblivious that Dave can see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and within a second she gets a link to the return policy along with a complete explanation of steps she should take. She completes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with various statuses (open, pending, solved).
It’s not the most affordable live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I think they would have to look no more. Godaddy Chat Support