Introduction I Support Live
Giving your software the title of a whole Category of applications is rather a bold move. Their name”LiveChat” clearly sends out a message:”we want to shape the market.” We are going to find out if that’s true. I Support Live
It’s worth noting that unlike other suppliers within this area, LiveChat invoices you per concurrent user. That means one seat may be used by numerous agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a full discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it is important not only to observe how experts assess it in their reviews, but also to find out whether the real people and companies that buy it are really happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a wide selection of social media websites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools which you could use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your staff to converse to clients and potential clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the greatest tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re using shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team representative can talk to more people in less time compared using a telephone representative. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your group’s responses and evaluate how to improve your service. I Support Live
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. With this , you gain a substantial edge over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and lets you remove long queues while engaging customers with your fast answers. Its ticket management capacity allows to supply tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to identify areas that may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing forecast, can help you correct the number of brokers to cover all chats. Customers can also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example easily altering any part of the chat window, both in terms of looks in addition to behavior. You can even add your own social media buttons so that your customers can reach your fan page straight from discussion, and also customize agent profiles not just with titles and names but also with real photographs to find the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or clients, and quantifying the results of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. I Support Live
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the background that she was requesting a return policy. As he expects — she would like to reunite her sneakers. As it is Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s store’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Luckily, she can begin a chat with a live conversation agent. Jane types inside her question oblivious that Dave can already see what she’s writing. As her query is quite a common one, Dave enters a previously saved message, so that he does not need to write it over. Jane sends her message and inside a second she receives a link to the return policy and a complete explanation of steps she should take. She finishes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for full-time support staff
Company Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with different statuses (open( pending, solved).
It’s not the cheapest live chat applications but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were ever thinking of acquiring a live chat software, I believe that they would have to look no further. I Support Live