Intro Live 2 Support
Giving your software the title of an entire Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we would like to shape the market.” We are going to find out if that’s true. Live 2 Support
It’s worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you want more than only four topics and a full chat history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to see how experts assess it in their reviews, but also to discover whether the real people and businesses that purchase it are really happy with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools that you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk to customers and possible customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of attributes and Abilities, and likely the greatest number of tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they’re using shopping cart, or abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team representative can talk to more people in less time when compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s answers and evaluate how to improve the service. Live 2 Support
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the stage. With this , you acquire a substantial edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone cannot handle, and allows you to get rid of long queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to spot areas that can be improved and optimized. It is possible to measure chat length, first response times, and queued visitors. These reports, along with staffing prediction, can help you correct the number of brokers to pay for all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and management such as readily altering any part of the chat window, both in terms of looks in addition to behavior. You could also add your personal social media buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not only with titles and names but also with actual photos to get the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and support that provides not just an efficient and reliable communications platform along with your customers, but also aims and sales tracker. Embedding a couple lines of code onto your own sites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Live 2 Support
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history she was requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat as”yield”.
Features: discussion history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what is store’s return policy. She needs an reply to her question when possible but she does not like making calls. Fortunately, she is able to begin a chat with a live chat agent. Jane types in her question oblivious that Dave can see what she’s writing. As her query is rather a common one, Dave enters a previously saved material, so he doesn’t need to write it on. Jane sends her message and within a second she gets a URL to the return policy and a complete explanation of steps she should take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the cheapest live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would need to look no further. Live 2 Support