Intro Live Assist
Giving your software the title of an entire Category of software is rather a bold move. Their title”LiveChat” certainly sends a message out:”we want to shape the market” We’ll figure out whether that is true. Live Assist
It’s worth noting that unlike other providers within this area, LiveChat invoices you per concurrent user. That means one chair may be used by multiple agents, which can be particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 per month. If you need more than only four themes and a complete chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to see how pros assess it in their reviews, but also to find out if the actual people and companies which buy it are really satisfied with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat testimonials across a broad selection of social media websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse to clients and potential customers directly on your sites and in real time.
There are three Major components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the most tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are utilizing shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone representative. The software can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and evaluate how to improve your ceremony. Live Assist
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. For this alone, you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone cannot manage, and lets you get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that may be used to spot areas which can be improved and optimized. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you adjust the amount of agents to cover all chats. Customers can also see the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and management for example readily altering any part of the chat window, both regarding looks in addition to behavior. You could also add your own social networking buttons so that your clients can reach your fan page directly from discussion, and also customize agent profiles not only with titles and names but also with real photos to get the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and service providing you not only an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code on your sites and you’re good to go, permitting a real-time tool to participate and interact with your customers or customers, and quantifying the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your internet business. Live Assist
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she was asking for a return policy. As he expects — she wants to return her shoes. As it’s Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the chat because”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a positive comments about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s store’s return policy. She needs an reply to her question as soon as possible but she does not like making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she is writing. As her question is quite a common person, Dave enters a previously saved material, therefore he does not need to write it over. Jane sends her message and within a second she receives a URL to the return policy along with a complete explanation of steps she should take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime support staff
Company Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among the products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open( pending( solved).
It is not the most affordable live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat software, I think that they would need to look no more. Live Assist