Introduction Live Cat
Giving your software the name of an entire Category of software is quite a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace ” We are going to figure out if that’s true. Live Cat
It’s worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one chair may be used by multiple agents, which can be very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you want more than just four topics and a complete chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out whether the actual people and businesses that purchase it are really satisfied with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad selection of social networking websites. The data is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision that you won’t repent.
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to talk to clients and potential clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of features and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check if they’re using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team agent can speak to more people in less time compared with a telephone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve your ceremony. Live Cat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing system built into the stage. With this , you acquire a significant edge over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and lets you remove lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to spot areas which may be improved and optimized. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can help you correct the number of brokers to cover all chats. Clients may also find the number of chats, achieved goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and management such as easily changing any part of the chat window, both in terms of appearances in addition to behaviour. You can also add your personal social networking buttons so that your clients can reach your lover page directly from chat, and even customize agent profiles not only with names and titles but also with actual photographs to find the best outcomes. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not only an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time instrument to participate and interact with your customers or customers, and measuring the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Live Cat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees in the background she was requesting a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what’s store’s return policy. She wants an reply to her question when possible but she does not enjoy making calls. Fortunately, she is able to start a chat with a live conversation agent. Jane types in her question unaware that Dave can see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved material, therefore that he does not need to write it over. Jane sends her message and within a second she gets a link to the return policy and a complete explanation of steps she should take. She finishes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this channel and can be managed more easily by your group with different statuses (open( pending( solved).
It is not the most affordable live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I believe they would need to look no more. Live Cat