Introduction Live Chat Blizzard
Giving your applications the title of a whole Category of software is quite a daring move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market” We are going to find out if that is true. Live Chat Blizzard
It is worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one seat can be used by multiple agents, which is particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a full chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We know that when you create a decision to buy Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover if the real people and companies which purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad range of social media sites. The data is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you can use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to talk to customers and possible clients directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross-platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they are using shopping cart, or abandoning an order–and invite them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared using a telephone agent. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your team’s answers and assess how to improve your service. Live Chat Blizzard
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. For this alone, you gain a substantial edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports that can be used to spot areas which can be improved and optimized. It’s possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can enable you to correct the number of agents to cover all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and management for example readily changing any part of the chat window, both regarding looks as well as behaviour. You could also add your personal social networking buttons so your clients can reach your fan page directly from discussion, and even customize agent profiles not just with titles and names but also with real photos to get the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not just an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code on your own sites and you are good to go, permitting a real-time tool to participate and interact with your customers or customers, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Live Chat Blizzard
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history that she was asking for a return policy. As he anticipates — she would like to return her shoes. As it is Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the chat as”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a favorable comments about business’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s shop’s return policy. She wants an answer to her question as soon as possible but she does not like making calls. Luckily, she is able to start a chat with a live chat representative. Jane types inside her question unaware that Dave can already see what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore he doesn’t have to write it over. Jane sends her message and within a second she gets a URL to the return policy and a full explanation of steps she should take. She finishes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open( pending( solved).
It is not the cheapest live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would need to look no more. Live Chat Blizzard