Introduction Live Chat Features
Giving your software the name of a whole Category of applications is quite a daring move. Their name”LiveChat” clearly sends a message out:”we would like to shape the marketplace ” We are going to figure out if that is true. Live Chat Features
It is worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one chair can be used by multiple agents, which is very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. If you want more than just four topics and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 a month.
We know that when you make a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to discover whether the actual people and companies that buy it are really happy with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad selection of social networking websites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools which you can use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk to clients and possible customers directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Abilities, and probably the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they’re utilizing shopping cart, or even abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team representative can talk to more people in less time when compared using a phone agent. The software can quickly create reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the rate of your group’s answers and assess how to improve your service. Live Chat Features
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the stage. For this , you acquire a substantial edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot manage, and lets you remove lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to spot areas that may be optimized and improved. It’s possible to measure chat duration, first response times, and traffic traffic. These reports, along with staffing prediction, can enable you to correct the number of brokers to cover all chats. Customers may also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management such as easily altering any portion of the chat window, both in terms of appearances as well as behavior. You can even add your personal social networking buttons so your customers can reach your fan page straight from chat, and even customize agent profiles not only with titles and names but also with actual photographs to find the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and support that provides not only an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code onto your own websites and you are good to go, permitting a real-time tool to participate and interact with your customers or customers, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Live Chat Features
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees at the background that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Features: discussion history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a positive comments about company’s customer services.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she is able to start a conversation with a live chat representative. Jane types inside her question unaware that Dave can see what she is writing. As her query is rather a common person, Dave enters a previously saved message, therefore he doesn’t need to write it on. Jane sends her message and within a second she gets a URL to the return policy along with a full explanation of steps she needs to take. She completes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance team
Company Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with various statuses (open( pending, solved).
It’s not the cheapest live chat applications but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would have to look no further. Live Chat Features