Introduction Live Chat Groups
Giving your software the name of a whole Category of software is quite a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We are going to figure out if that’s true. Live Chat Groups
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which can be particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you need more than only four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 a month.
Click here to sign up for your LiveChat free trial
User Satisfaction
We know that when you make a decision to Purchase Live Chat Software it is important not only to observe how pros evaluate it in their reviews, but also to discover if the real people and companies that purchase it are really happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm�”� that collects customer testimonials, comments and LiveChat testimonials across a broad selection of social media websites. The information is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
What’s LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your team to talk to customers and possible customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator program has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of features and Abilities, and likely the most tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are using shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time compared with a telephone representative. The program can quickly create reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your team’s responses and assess how to improve your service. Live Chat Groups
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing system built into the stage. For this alone, you gain a substantial edge over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and accept automatic follow-ups.
Team management
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to spot areas which may be improved and optimized. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you correct the number of brokers to pay for all chats. Clients may also find the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
Intensive customization
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as readily altering any part of the chat window, both regarding looks in addition to behaviour. You could even add your personal social networking buttons so that your clients can reach your fan page directly from discussion, and also personalize agent profiles not just with names and titles but also with actual photos to get the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service that provides not just an efficient and reliable communications platform with your clients, but also aims and revenue tracker. Embedding a couple lines of code onto your own websites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or clients, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Live Chat Groups
Click here to sign up for your LiveChat free trial
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the history that she had been asking for a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the chat because”return”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to start a conversation with a live conversation agent. Jane types in her question oblivious that Dave can see what she is writing. As her question is quite a common one, Dave enters a previously saved material, therefore that he doesn’t have to write it on. Jane sends her message and inside a second she gets a URL to the return policy along with a complete explanation of steps she needs to take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat Plans
LiveChat offers the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for fulltime support team
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
Wrap-up
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I think that they would have to look no more. Live Chat Groups
Click here to sign up for your LiveChat free trial