Background Live Chat Koodo
Giving your software the title of a whole Category of applications is rather a daring move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market.” We are going to find out whether that is true. Live Chat Koodo
It is worth noting that unlike other suppliers within this space, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which can be very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you need more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out whether the real people and companies which buy it are actually happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a broad range of social media sites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools that you could use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your team to converse to customers and possible clients directly on your sites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and likely the most tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they are utilizing shopping cart, or even abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared with a telephone agent. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your team’s answers and evaluate how to improve your ceremony. Live Chat Koodo
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. With this , you gain a substantial edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and lets you get rid of long queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that can be used to spot areas which may be optimized and improved. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you adjust the amount of brokers to cover all chats. Customers may also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and control such as readily altering any part of the chat window, both regarding looks in addition to behavior. You could even add your personal social networking buttons so that your clients can reach your fan page straight from chat, and also customize agent profiles not only with titles and names but also with real photos to get the best outcomes. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and service providing you not only an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code on your websites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and quantifying the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Live Chat Koodo
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees in the background that she was asking for a return policy. As he expects — she wants to reunite her shoes. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Features: chat history, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the site. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what’s store’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Fortunately, she can begin a chat with a live conversation representative. Jane types in her question oblivious that Dave can already see what she is writing. As her question is quite a common one, Dave enters a previously saved message, so he does not have to write it over. Jane sends her message and within a second she receives a link to the return coverage and a full explanation of steps she should take. She completes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat applications but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I think that they would need to look no more. Live Chat Koodo