Introduction Live Chat Line
Giving your applications the name of a whole Category of software is quite a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We’ll figure out if that’s true. Live Chat Line
It’s worth noting that unlike other providers in this area, LiveChat invoices you per concurrent user. That means one chair may be used by multiple agents, which is particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. If you need more than just four themes and a complete discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to see how experts assess it in their reviews, but also to find out if the actual people and businesses which buy it are actually satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a broad range of social media sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to converse with customers and potential customers directly on your sites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Abilities, and likely the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re using shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone agent. The program can quickly create reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your team’s responses and evaluate how to improve the ceremony. Live Chat Line
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing system built into the stage. For this alone, you gain a substantial advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and lets you get rid of long queues while engaging clients with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to spot areas that may be improved and optimized. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the number of brokers to pay for all chats. Customers may also find the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and management for example easily changing any part of the chat window, both regarding looks in addition to behaviour. You can even add your personal social networking buttons so that your clients can reach your fan page straight from discussion, and also personalize agent profiles not just with names and titles but also with actual photos to find the best results. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and service that provides not just an efficient and dependable communications platform along with your clients, but also aims and revenue tracker. Embedding a few lines of code onto your own websites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. Live Chat Line
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history she was requesting a return policy. As he expects — she would like to reunite her shoes. As it is Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about business’s customer service.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s shop’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types in her question unaware that Dave can already see what she’s writing. As her question is rather a common one, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and within a second she gets a URL to the return policy along with a full explanation of steps she needs to take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the cheapest live chat applications but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe that they would need to look no further. Live Chat Line