Introduction Live Chat
Giving your applications the name of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the market” We are going to find out whether that’s true. Live Chat
It’s worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by numerous agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you want more than just four themes and a full chat history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We know that when you create a decision to buy Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to discover if the actual people and businesses that buy it are really happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your staff to converse with customers and potential customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Abilities, and probably the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check whether they’re utilizing shopping cart, or even abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared with a phone representative. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the rate of your team’s answers and evaluate how to improve the service. Live Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing system built into the platform. With this , you gain a substantial advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and lets you get rid of lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to identify areas that may be improved and optimized. It is possible to measure chat length, first response times, and traffic traffic. These reports, together with staffing forecast, can enable you to adjust the amount of brokers to cover all chats. Customers can also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and control for example easily changing any portion of the chat window, both in terms of appearances as well as behaviour. You could even add your personal social media buttons so your customers can reach your fan page straight from discussion, and also customize agent profiles not only with titles and names but also with actual photographs to find the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and service that provides not only an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time tool to participate and interact with your customers or customers, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your internet business. Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees in the background that she had been asking for a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the chat as”return”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a positive comments about company’s customer services.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is store’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a conversation with a live chat representative. Jane types in her question unaware that Dave can see what she’s writing. As her question is quite a common person, Dave enters a previously saved material, so he doesn’t have to write it over. Jane sends her message and inside a second she receives a URL to the return coverage along with a complete explanation of steps she needs to take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with different statuses (open( pending( solved).
It’s not the cheapest live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think they would have to look no more. Live Chat