Introduction Live Chat Portal
Giving your software the name of a whole Category of software is rather a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We’ll find out whether that’s true. Live Chat Portal
It is worth noting that unlike other suppliers within this space, LiveChat invoices you a concurrent user. That means one seat can be used by multiple agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. Should you need more than only four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not just to see how experts assess it in their reviews, but also to discover if the real people and companies which buy it are really satisfied with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad selection of social networking websites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse with customers and potential customers directly on your sites and in real time.
There are three main elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the greatest tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they’re using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team agent can talk to more people in less time compared with a telephone agent. The program can quickly generate reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and evaluate how to improve your service. Live Chat Portal
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the platform. With this alone, you acquire a significant edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and allows you to get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to spot areas which may be improved and optimized. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to adjust the number of brokers to pay for all chats. Clients can also find the number of chats, achieved goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and management such as easily changing any part of the chat window, both regarding appearances as well as behaviour. You can also add your personal social networking buttons so your customers can reach your lover page directly from discussion, and also personalize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service that provides not only an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code onto your websites and you’re good to go, permitting a real-time tool to engage and interact with your customers or customers, and quantifying the outcomes of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Live Chat Portal
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the history she was requesting a return policy. As he expects — she wants to return her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat as”yield”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about company’s customer service.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what’s shop’s return policy. She wants an reply to her question when possible but she does not like making calls. Fortunately, she is able to begin a conversation with a live conversation agent. Jane types in her question unaware that Dave can already see what she is writing. As her query is rather a common one, Dave enters a previously saved message, so he does not need to write it on. Jane sends her message and inside a second she gets a link to the return policy along with a full explanation of steps she should take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open( pending( solved).
It is not the cheapest live chat applications but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would have to look no more. Live Chat Portal