Intro Live Chat Pricing
Giving your applications the title of an entire Category of software is rather a daring move. Their title”LiveChat” certainly sends a message out:”we would like to shape the market” We are going to figure out whether that is true. Live Chat Pricing
It’s worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair may be used by numerous agents, which is particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you want more than only four topics and a full chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
Click here to sign up for your LiveChat free trial
User Satisfaction
We realize that when you create a decision to buy Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover whether the actual people and businesses which purchase it are really happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm�”� that gathers customer testimonials, comments and LiveChat testimonials across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
What’s LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with clients and possible clients directly on your websites and in real time.
There are three main components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and likely the greatest tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check whether they’re utilizing shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared using a phone agent. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the rate of your team’s answers and evaluate how to improve your service. Live Chat Pricing
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the stage. For this alone, you acquire a substantial edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and allows you to remove lengthy queues while engaging customers with your fast answers. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and undertake automated follow-ups.
Workgroup management
LiveChat offers a Wide Selection of chat and ticket Reports which may be used to spot areas that can be improved and optimized. It is possible to quantify chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you correct the number of agents to pay for all chats. Customers can also see the number of chats, attained goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
Intensive customization
With LiveChat, you get a full package of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as easily altering any portion of the chat window, both regarding appearances as well as behavior. You could also add your own social media buttons so that your clients can reach your lover page directly from chat, and also customize agent profiles not only with titles and names but also with actual photos to find the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and service that provides not just an efficient and dependable communications platform along with your clients, but also goals and sales tracker. Embedding a couple lines of code on your own sites and you are good to go, permitting a real-time tool to engage and interact with your customers or customers, and measuring the results of those participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your internet business. Live Chat Pricing
Click here to subscribe to your LiveChat free trial
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees at the background that she had been requesting a return policy. As he anticipates — she wants to return her shoes. As it is Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Features: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive feedback about business’s customer services.
Features: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what is shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Fortunately, she can start a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can already see what she is writing. As her question is quite a common person, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she gets a link to the return policy and a full explanation of steps she should take. She finishes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat Plans
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed monthly) Ideal for full-time support team
Company Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
Conclusion
LiveChat is among the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with various statuses (open, pending( solved).
It’s not the cheapest live chat software but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would have to look no further. Live Chat Pricing
Click here to subscribe to your LiveChat free trial