Introduction Live Customer Support
Giving your software the title of a whole Category of software is rather a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We are going to figure out if that is true. Live Customer Support
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one seat can be used by numerous agents, which is particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. Should you need more than just four topics and a full discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to discover if the actual people and businesses that purchase it are really happy with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a wide range of social media sites. The information is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your staff to converse to clients and potential customers directly on your websites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they are using shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared with a phone agent. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s answers and assess how to improve the ceremony. Live Customer Support
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the platform. With this alone, you gain a significant edge over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and lets you get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that can be used to spot areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to correct the amount of agents to cover all chats. Clients may also see the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control for example easily changing any part of the chat window, both in terms of appearances as well as behavior. You could also add your own social media buttons so your clients can reach your fan page directly from discussion, and also customize agent profiles not just with names and titles but also with real photographs to find the best outcomes. Further, you get to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform with your customers, but also aims and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Live Customer Support
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the history she had been asking for a return policy. As he anticipates — she would like to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the chat as”return”.
Characteristics: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a favorable comments about company’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t like making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types in her question unaware that Dave can see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and within a second she gets a URL to the return coverage along with a full explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open( pending, solved).
It is not the most affordable live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of acquiring a live chat program, I think that they would have to look no further. Live Customer Support