Background Live Help 4 Us
Giving your applications the title of a whole Category of applications is rather a daring move. Their title”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We’ll find out if that is true. Live Help 4 Us
It is worth noting that unlike other suppliers in this area, LiveChat invoices you per concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. If you want more than just four themes and a complete chat history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it is important not just to see how pros evaluate it in their reviews, but also to discover whether the actual people and companies that buy it are really happy with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you could use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk with clients and possible clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and likely the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check if they are utilizing shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can speak to more people in less time when compared with a telephone agent. The software can quickly generate reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the rate of your group’s answers and evaluate how to improve your ceremony. Live Help 4 Us
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing platform built into the platform. For this , you acquire a significant advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and allows you to get rid of long queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which can be used to identify areas that can be improved and optimized. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can help you correct the number of brokers to pay for all chats. Clients can also find the number of chats, attained goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control such as easily altering any portion of the chat window, both regarding appearances as well as behavior. You could even add your own social media buttons so that your clients can reach your fan page straight from chat, and even personalize agent profiles not just with titles and names but also with real photographs to find the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform with your customers, but also aims and revenue tracker. Embedding a couple lines of code onto your own websites and you’re good to go, permitting a real-time instrument to participate and interact with your visitors or customers, and measuring the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime global access and operation for your internet business. Live Help 4 Us
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees at the history that she had been requesting a return policy. As he expects — she would like to return her sneakers. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the conversation because”return”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a positive comments about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s shop’s return policy. She wants an answer to her question when possible but she does not like making calls. Fortunately, she can begin a conversation with a live conversation agent. Jane types in her question unaware that Dave can already see what she is writing. As her question is quite a common person, Dave enters a previously saved message, so that he does not need to write it on. Jane sends her message and within a second she gets a link to the return policy along with a complete explanation of steps she should take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open( pending, solved).
It’s not the most affordable live chat applications but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of obtaining a live chat software, I think that they would have to look no more. Live Help 4 Us