Intro Live Help Support
Giving your software the name of a whole Category of applications is quite a daring move. Their title”LiveChat” clearly sends a message out:”we would like to shape the market” We are going to find out whether that’s true. Live Help Support
It is worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. Should you want more than just four themes and a complete chat history, you should take a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not only to see how experts assess it in their reviews, but also to find out if the real people and businesses that purchase it are really happy with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a broad range of social media websites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools that you could use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your staff to talk to clients and potential customers directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Abilities, and probably the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check whether they’re utilizing shopping cart, or abandoning an order–and invite them to talk if they do. Your helpdesk team agent can speak to more people in less time compared with a phone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve your service. Live Help Support
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. For this , you gain a substantial edge over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and lets you get rid of lengthy queues while engaging clients with your quick answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to spot areas which may be improved and optimized. It’s possible to quantify chat length, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to correct the number of agents to pay for all chats. Clients may also find the number of chats, achieved goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and control such as easily altering any part of the chat window, both in terms of appearances as well as behavior. You could even add your own social networking buttons so your clients can reach your fan page directly from chat, and even customize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service that provides not only an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you’re good to go, allowing a real-time tool to participate and interact with your visitors or customers, and measuring the results of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your online business. Live Help Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the background she had been requesting a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Features: chat background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive feedback about business’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s store’s return policy. She needs an answer to her question when possible but she does not like making calls. Fortunately, she is able to start a chat with a live chat representative. Jane types inside her question unaware that Dave can see what she is writing. As her question is rather a common person, Dave enters a previously saved material, therefore he doesn’t need to write it over. Jane sends her message and inside a second she receives a link to the return policy and a full explanation of steps she should take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your group with different statuses (open( pending( solved).
It’s not the most affordable live chat applications but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe they would need to look no more. Live Help Support