Intro Live Helper Chat
Giving your software the name of a whole Category of applications is rather a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace ” We’ll find out whether that’s true. Live Helper Chat
It is worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you want more than only four topics and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you make a decision to buy Live Chat Software it’s important not only to observe how pros assess it in their reviews, but also to discover whether the real people and businesses which purchase it are actually happy with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a broad selection of social media websites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your team to converse to clients and possible clients directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and probably the greatest tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You can check if they are utilizing shopping cart, or even abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can talk to more people in less time compared using a telephone agent. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s responses and evaluate how to improve the service. Live Helper Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing platform built into the platform. With this , you gain a significant edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t manage, and allows you to remove long queues while engaging clients with your fast answers. Its ticket management capability allows to supply tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which can be used to identify areas which can be optimized and improved. It’s possible to quantify chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can help you correct the number of agents to cover all chats. Clients can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and control such as readily changing any portion of the chat window, both regarding looks as well as behaviour. You could even add your own social networking buttons so that your clients can reach your fan page directly from chat, and even personalize agent profiles not only with names and titles but also with real photographs to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service that provides not only an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a couple lines of code on your own websites and you are good to go, permitting a real-time tool to participate and interact with your visitors or customers, and measuring the results of those engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime global access and operation for your online business. Live Helper Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the history she was requesting a return policy. As he anticipates — she would like to return her sneakers. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation because”return”.
Characteristics: chat background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a positive feedback about business’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what is store’s return policy. She wants an reply to her question when possible but she does not like making calls. Luckily, she can begin a conversation with a live conversation agent. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her question is quite a common one, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and inside a second she gets a link to the return policy and a complete explanation of steps she needs to take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your team with various statuses (open, pending, solved).
It’s not the cheapest live chat software but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe that they would have to look no further. Live Helper Chat