Giving your software the name of an entire Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We are going to find out whether that’s true. Livechar
It is worth noting that unlike other providers within this area, LiveChat invoices you per concurrent user. That means one chair may be used by numerous agents, which can be particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. Should you want more than only four topics and a full chat history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover whether the actual people and businesses that purchase it are actually happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a wide selection of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you can use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to converse with customers and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of features and Abilities, and probably the greatest number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they are using shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared using a telephone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s answers and assess how to improve the ceremony. Livechar
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the platform. With this alone, you acquire a significant advantage over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t manage, and allows you to remove lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to spot areas that can be optimized and improved. It is possible to measure chat duration, first reaction times, and queued visitors. These reports, along with staffing prediction, can enable you to adjust the number of agents to cover all chats. Clients can also see the number of chats, achieved goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and management such as readily changing any portion of the chat window, both regarding looks as well as behavior. You can also add your personal social networking buttons so your clients can reach your lover page directly from discussion, and also customize agent profiles not just with titles and names but also with actual photos to find the best outcomes. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service providing you not only an efficient and reliable communications platform with your clients, but also aims and revenue tracker. Embedding a couple lines of code on your websites and you are good to go, allowing a real-time tool to participate and interact with your customers or customers, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your internet business. Livechar
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history that she was asking for a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the chat as”return”.
Features: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to begin a conversation with a live chat representative. Jane types in her question unaware that Dave can already see what she’s writing. As her question is rather a common person, Dave enters a previously saved material, therefore that he does not have to write it over. Jane sends her message and inside a second she gets a URL to the return policy along with a full explanation of steps she should take. She completes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I think that they would have to look no more. Livechar