Giving your applications the name of an entire Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace ” We’ll find out whether that is true. Livechart
It is worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you want more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not just to observe how experts assess it in their reviews, but also to discover whether the real people and companies that buy it are actually satisfied with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad range of social media sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with clients and potential clients directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of features and Capabilities, and likely the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they’re using shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared with a telephone agent. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your team’s answers and evaluate how to improve your ceremony. Livechart
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the platform. With this , you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and allows you to get rid of long queues while engaging customers with your quick answers. Its ticket management capability allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports that can be used to spot areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you adjust the amount of agents to pay for all chats. Clients can also find the number of chats, achieved goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and control such as readily altering any part of the chat window, both in terms of appearances in addition to behaviour. You could also add your personal social media buttons so your clients can reach your lover page straight from chat, and even customize agent profiles not only with titles and names but also with real photos to get the best outcomes. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your clients, but also goals and sales tracker. Embedding a few lines of code onto your sites and you’re good to go, permitting a real-time tool to engage and interact with your visitors or customers, and measuring the results of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your internet business. Livechart
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the history she had been requesting a return policy. As he expects — she would like to reunite her sneakers. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about company’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s store’s return policy. She needs an answer to her question as soon as possible but she does not like making calls. Fortunately, she is able to begin a chat with a live conversation agent. Jane types inside her question oblivious that Dave can see what she is writing. As her query is quite a common one, Dave enters a previously saved material, therefore he does not need to write it over. Jane sends her message and within a second she gets a link to the return policy and a full explanation of steps she should take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It’s not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would have to look no more. Livechart