It is worth noting that unlike other suppliers within this area, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. If you need more than only four topics and a full chat history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to observe how pros assess it in their reviews, but also to discover if the real people and companies that purchase it are really happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a broad selection of social networking websites. The information is then presented in an easy to digest form showing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your staff to converse with customers and potential customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a wide range of attributes and Capabilities, and likely the greatest tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing system built into the platform. With this alone, you gain a significant edge over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capacity allows to supply tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that may be used to spot areas that can be optimized and improved. It’s possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can enable you to adjust the number of agents to pay for all chats. Clients may also see the number of chats, attained goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control for example readily altering any portion of the chat window, both regarding appearances as well as behaviour. You could even add your own social networking buttons so that your clients can reach your fan page straight from chat, and also customize agent profiles not only with titles and names but also with real photographs to find the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer care
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she had been requesting a return policy. As he expects — she would like to return her sneakers. As it is Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Features: chat background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about business’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what’s shop’s return policy. She wants an answer to her question as soon as possible but she does not like making calls. Luckily, she is able to begin a conversation with a live chat representative. Jane types in her question unaware that Dave can already see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved message, therefore that he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return coverage along with a complete explanation of steps she needs to take. She finishes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed monthly) Ideal for full-time support team
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with different statuses (open( pending, solved).