Giving your software the name of a whole Category of applications is quite a daring move. Their title”LiveChat” clearly sends a message out:”we would like to shape the market” We are going to find out whether that is true. Livechat
It is worth noting that unlike other suppliers within this space, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you need more than just four topics and a complete chat history, you should take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 a month.
We realize that when you create a decision to buy Live Chat Software it is important not just to see how pros assess it in their reviews, but also to discover if the real people and businesses that buy it are really satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad selection of social networking sites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk to customers and potential clients directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the greatest number of tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they’re using shopping cart, or abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team representative can speak to more people in less time compared using a phone agent. The program can quickly create reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s responses and assess how to improve your ceremony. Livechat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this , you acquire a significant edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and lets you remove lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which can be used to spot areas that may be improved and optimized. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can enable you to adjust the amount of brokers to cover all chats. Clients may also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you greater flexibility and control such as readily changing any part of the chat window, both regarding appearances as well as behavior. You could even add your own social networking buttons so that your clients can reach your lover page directly from discussion, and even personalize agent profiles not only with titles and names but also with actual photographs to get the best results. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support that provides not only an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a few lines of code on your sites and you are good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the results of these participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anyplace, anytime global access and functionality for your online business. Livechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the history that she was requesting a return policy. As he anticipates — she would like to reunite her shoes. As it is Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat as”yield”.
Features: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is shop’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she can begin a chat with a live conversation representative. Jane types inside her question oblivious that Dave can already see exactly what she’s writing. As her query is quite a common one, Dave enters a previously saved material, therefore he doesn’t have to write it over. Jane sends her message and within a second she receives a URL to the return coverage and a complete explanation of steps she needs to take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time assistance staff
Business Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending, solved).
It’s not the most affordable live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would have to look no further. Livechat