Giving your applications the name of a whole Category of software is rather a daring move. Their title”LiveChat” certainly sends a message out:”we want to shape the market” We’ll figure out if that’s true. Livechatinc
It’s worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than only four topics and a full chat history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We know that when you make a decision to buy Live Chat Software it’s important not only to observe how pros assess it in their reviews, but also to discover whether the real people and businesses that buy it are really satisfied with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a broad range of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you could use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your staff to talk with clients and potential customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the greatest tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re using shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time compared using a telephone representative. The software can quickly generate reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to measure the speed of your group’s responses and assess how to improve your service. Livechatinc
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing platform built into the platform. With this alone, you gain a significant edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t handle, and lets you remove long queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that may be used to spot areas that can be improved and optimized. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of agents to cover all chats. Customers can also find the amount of chats, achieved goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as easily altering any portion of the chat window, both in terms of appearances as well as behaviour. You can even add your personal social networking buttons so that your customers can reach your fan page straight from chat, and also customize agent profiles not only with names and titles but also with real photos to get the best outcomes. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and service that provides not only an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your websites and you’re good to go, allowing a real-time instrument to participate and interact with your visitors or customers, and quantifying the results of those engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your internet business. Livechatinc
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the background she was requesting a return policy. As he expects — she would like to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat as”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what is shop’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to start a chat with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her query is quite a common person, Dave enters a previously saved material, so he does not need to write it over. Jane sends her message and within a second she gets a link to the return coverage and a complete explanation of steps she should take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for fulltime assistance staff
Company Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be handled more easily by your group with different statuses (open, pending, solved).
It is not the cheapest live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would need to look no further. Livechatinc