It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. Should you need more than just four topics and a complete discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you create a decision to buy Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out whether the actual people and companies that buy it are really satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide range of social media websites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk to clients and potential customers directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the greatest number of tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the stage. For this alone, you acquire a substantial advantage over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot manage, and lets you get rid of long queues while engaging customers with your quick answers. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that can be used to identify areas which may be improved and optimized. It’s possible to quantify chat length, first response times, and queued visitors. These reports, along with staffing forecast, can help you adjust the amount of agents to cover all chats. Customers may also see the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control such as easily changing any part of the chat window, both regarding looks in addition to behaviour. You can also add your own social networking buttons so your clients can reach your fan page directly from chat, and even customize agent profiles not only with titles and names but also with actual photos to find the best outcomes. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer care
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the history that she was requesting a return policy. As he expects — she would like to return her shoes. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Features: discussion background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat agent. Jane types inside her question unaware that Dave can see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for full-time support staff
Business Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is among the products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your group with various statuses (open( pending, solved).