Introduction My Chat
Giving your software the name of a whole Category of software is rather a bold move. Their name”LiveChat” clearly sends a message out:”we would like to shape the marketplace .” We are going to find out if that is true. My Chat
It is worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you want more than only four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to see how pros assess it in their reviews, but also to find out if the real people and companies that purchase it are actually happy with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad range of social media sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools that you could use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your team to talk with clients and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check whether they’re utilizing shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time compared using a phone agent. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s answers and assess how to improve your service. My Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing system built into the platform. With this , you gain a substantial edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot manage, and allows you to remove lengthy queues while engaging clients with your quick answers. Its ticket management capability allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to identify areas which can be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you correct the number of brokers to cover all chats. Customers can also see the number of chats, achieved goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management for example easily changing any portion of the chat window, both regarding appearances in addition to behavior. You can even add your personal social media buttons so that your customers can reach your lover page straight from chat, and also customize agent profiles not just with names and titles but also with real photos to find the best outcomes. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support providing you not just an efficient and dependable communications platform along with your clients, but also aims and revenue tracker. Embedding a couple lines of code onto your sites and you are good to go, permitting a real-time instrument to engage and interact with your customers or customers, and measuring the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. My Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees at the background that she had been requesting a return policy. As he expects — she would like to return her shoes. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about business’s customer service.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what is store’s return policy. She needs an answer to her question when possible but she does not like making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types in her question unaware that Dave can already see what she’s writing. As her question is quite a common person, Dave enters a previously saved material, therefore that he does not have to write it over. Jane sends her message and inside a second she receives a URL to the return coverage along with a complete explanation of steps she needs to take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your group with different statuses (open, pending( solved).
It’s not the cheapest live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would have to look no more. My Chat