Introduction My Free Chat
Giving your applications the name of an entire Category of applications is quite a bold move. Their title”LiveChat” certainly sends out a message:”we would like to shape the market.” We are going to figure out whether that is true. My Free Chat
It’s worth noting that unlike other suppliers in this area, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you need more than only four themes and a complete discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to observe how pros assess it in their reviews, but also to find out whether the real people and businesses that purchase it are really happy with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide range of social media sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse to customers and possible customers directly on your sites and in real time.
There are three main components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and probably the greatest number of tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check if they’re utilizing shopping cart, or abandoning an order–and invite them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The program can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the speed of your group’s answers and evaluate how to improve the service. My Free Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the platform. For this alone, you gain a significant edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and lets you remove lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which may be used to identify areas which may be optimized and improved. It is possible to quantify chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you correct the amount of agents to cover all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as easily altering any part of the chat window, both in terms of appearances as well as behaviour. You could even add your own social media buttons so your clients can reach your fan page straight from chat, and also customize agent profiles not only with titles and names but also with real photographs to get the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service that provides not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code onto your websites and you are good to go, permitting a real-time instrument to participate and interact with your customers or customers, and measuring the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and functionality for your online business. My Free Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees at the background that she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat because”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what’s shop’s return policy. She wants an answer to her question when possible but she doesn’t like making calls. Luckily, she is able to begin a conversation with a live chat agent. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is quite a common person, Dave enters a previously saved message, therefore he does not have to write it on. Jane sends her message and within a second she gets a link to the return coverage and a complete explanation of steps she needs to take. She completes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this channel and can be managed more easily by your group with different statuses (open, pending( solved).
It’s not the most affordable live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I believe they would need to look no more. My Free Chat